Operations Coordinator - Fulfillment

GOOD PLANeT Foods, the fastest growing plant-based cheese brand, is adding to the team! The Operations Coordinator is directly responsible for ensuring we consistently meet our customers’ needs & exceed their expectations... Join us!

GOOD PLANeT Foods is the fastest growing plant-based cheese brand in one of the fastest growing categories in the plant-based food space. We are partnering with some of the largest food companies out there to bring our best-in-class products to plant-curious consumers in retail and foodservice service settings around the world. We are committed to being GOOD for PEOPLE and GOOD for our PLANeT by providing the best allergen-free plant-based dairy alternative products in the market. This is an amazing opportunity to join a rapidly growing start-up with an amazing mission, good people and incredible products. There is limitless opportunity for growth as we expand and we are excited to bring on people who are hungry to do GOOD and keep being BETTER every day. 

Job Summary

The Operations Coordinator is directly responsible for ensuring we consistently meet our customers’ needs and exceed their expectations. They own the orders fulfillment process from start to finish. This requires collaborating with other departments within the company, as well as our external partners, to make sure our products are delivered on time and in full. There are many responsibilities involved, including: Logistics scheduling, Customer service, ERP system management, Process development, Coordination with our various manufacturing partners, and much more. Our business depends on making our customers successful, and this role is a key driver of executing on that every day.

The ideal candidate is detail oriented, driven, self-directed, exhibits leadership qualities and great at working as a key member of a team. The ability to multi-task while maintaining clear, positive communication (internally and externally) and adapting/contributing to an ever-evolving start-up environment, is essential in this position. 

We are looking for someone to come in and bring their unique energy and abilities to the table as we learn, grow and build our amazing company together. (The list of Responsibilities that follows is merely a snapshot of how things are operating right now. We are ever evolving and welcome you to bring your insight and value to our team as we take things to the next level.)

Responsibilities

• Manage our order processing system (within our ERP system– Enterprise Resource Planning, software)
  • Onboard new customers and ensure proper setup within our ERP system in collaboration with our Data Department
  • Receive, verify, enter, & confirm Purchase Orders from customers
  • Involves verifying available inventory levels to fulfill orders and collaborating with the Operations Manager to maintain sufficient inventory to meet demand.
  • Schedule logistics (transportation) for orders to be delivered to customers and for transfers to our other locations.
  • Manage shipments and ensure all BOLs are received from various warehouses.
  • Issue invoices to customers in a timely manner in collaboration with the Finance Department.
  • Run any necessary reports for movement, availability, inventory, and sales needs
  • Collaborate with Operations Manager and EVP on Supply Chain management
• **Manage and execute our Sampling product program **
  • Enter sample requests from key leadership members for processing.
  • Fill samples as needed and ship to prospective customers and other interested parties. 
  • Track sample shipments and send relevant tracking information to the appropriate parties (sender and/or receiver)
  • Manage sample stock inventory
  • Track inventory levels 
  • Ensure samples are removed from locations/ERP weekly
  • Reorder as needed
  • Product and Supplies (Ice, Liners, Boxes, Etc.)
• Provide Top-Tier Customer service
  • Answer the orders & logistics phone line and field general digital inquiries, as needed
  • Respond to questions and requests for information
  • Communicate clearly and optimistically to current and prospective customers on the phone, in person, and through email. 
• Perform other duties as a collaborative team member of a dynamic, cross-functional startup team, as needed.

Qualifications & Skills

• Bachelor’s degree or other post-high school education
• Experience with ERP Systems. Preferably SOS Inventory for current model.
• General technical knowledge & proficiency w/ability to learn new systems quickly
• Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel
• Ability to analyze and revise operating practices to improve efficiency
• Detail oriented and comfortable working in a fast-paced office environment
• Exceptional communication skills
• Superior organization skills and dedication to completing projects in a timely manner

Compensation & Perks

• Starting Salary $40-45k DOE. 
• Opportunity for a raise and benefits after 90 days and periodically thereafter.
• Opportunity for advancement within a fast-growing start-up
• Opportunity to help build a large and very successful company, and learn a ton in the process.

How to apply